Kaya
THE COMPANY
OVERVIEW
Kaya Limited was incorporated on March 27, 2003. Kaya Limited is a pioneer in specialized skin care and hair care and delivers customized services and products through a combination of qualified dermatologists and US-FDA approved cosmetic dermatological procedures across its chain of skin clinics in India & in Middle East through its step down subsidiary, Kaya Middle East FZE ("KME"). Over the past 19 years, Kaya has increased its reach to 70+ clinics across 20+ cities in India and has 23 clinics in the Middle East.
Up to March 31, 2014, Kaya Limited was a wholly owned subsidiary of Marico Kaya Enterprises Limited ("MaKE"). As a part of an effort in consolidating and reorganizing the Kaya business, unlocking value for the shareholders of MaKE, reduction of administrative and operational costs and elimination of a multi-layered structure, it was proposed to merge MaKE with Kaya. Pursuant to the amalgamation, from April 1, 2014 the Kaya Business is conducted by Kaya Limited. The Kaya Business principally comprises the provision of skin care services and solutions under the brand name of Kaya Clinic in India and abroad.
Today, Kaya delivers specialized skin care and hair care solutions in India and overseas markets through its range of services and clinics at numerous locations. Kaya has expanded to 70+ clinics, spread across 20+ cities in India and 23 clinics in the Middle East.
All the services & products offered at Kaya are designed and supervised by a team of over 100+ dermatologists and carried out by certified beauty therapists who undergo extensive training programs. The technologies and equipments used in delivering solutions are state-of-the-art, advanced skin care and hair care technologies which adhere to the highest international quality & safety standards. Today, Kaya is at the forefront of offering cutting-edge, world class services & products in the areas of Anti-Ageing, Pigmentation, Acne/Acne Scar reduction, Laser Hair Reduction, etc. along with regular beauty enhancement services. Kaya also has a range of more than 60+ skin care and hair care products.
BOARD COMMITTEES
AUDIT COMMITTEE
COMPOSITION OF AUDIT COMMITTEE
Mr. Nikhil Khattau - Chairman
Mr. B.S. Nagesh - Member
Mr. Rajendra Mariwala – Member
Ms. Vasuta Agarwal – Member
Mr. Harsh Mariwala – Permanent Invitee to the Committee
Ms. Nitika Dalmia – Member
TERMS OF REFERENCE:
- Oversight of the Company’s financial reporting process and the disclosure of its financial information to ensure that the financial statement is correct, sufficient and credible;
- Recommendation for appointment, remuneration and terms of appointment of auditors of the company;
- Approval of payment to statutory auditors for any other services rendered by the statutory auditors;
- Reviewing, with the management, the annual financial statements before submission to the Board for approval, with particular reference to:
Matters required to be included in the Director’s Responsibility Statement to be included in the Board’s report;
Changes, if any, in accounting policies and practices and reasons for the same;
Major accounting entries involving estimates based on the exercise of judgment by management;
Significant adjustments made in the financial statements arising out of audit findings;
Compliance with listing and other legal requirements relating to financial statements;
Disclosure of any related party transactions;
Qualifications in the draft audit report. - Reviewing, with the management, the quarterly financial statements before submission to the Board for approval.
- Reviewing, with the management, the statement of uses / application of funds raised through an issue (public issue, rights issue, preferential issue, etc.), the statement of funds utilized for purposes other than those stated in the offer document/ prospectus/ notice and the report submitted by the monitoring agency monitoring the utilization of proceeds of a public or rights issue, and making appropriate recommendations to the Board to take up steps in this matter.
- Review and monitor the auditor’s independence and performance, and effectiveness of audit process;
- Approval of all transaction with related parties and any subsequent modification of such transactions;
- Scrutiny of inter-corporate loans and investments;
- Valuation of undertakings or assets of the Company, wherever it is necessary;
- Evaluation of internal financial controls and risk management systems;
- Reviewing, with the management, performance of statutory and internal auditors, adequacy of the internal control systems;
- Reviewing the adequacy of internal audit function, if any, including the structure of the internal audit department, staffing and seniority of the official heading the department, reporting structure coverage and frequency of internal audit;
- Discussion with internal auditors of any significant findings and follow up there on;
- Reviewing the findings of any internal investigations by the internal auditors into matters where there is suspected fraud or irregularity or a failure of internal control systems of a material nature and reporting the matter to the Board;
- Discussion with statutory auditors before the audit commences, about the nature and scope of audit as well as post-audit discussion to ascertain any area of concern;
- To look into the reasons for substantial defaults in the payment to the depositors, debenture holders, shareholders (in case of non-payment of declared dividends) and creditors, if any.
- To review the functioning of the Whistle Blower mechanism;
- Approval of appointment of CFO (i.e. the whole-time Finance Director or any other person heading the finance function or discharging that function) after assessing the qualifications, experience & background, etc. of the candidate;
- To carry out such other function as may specifically delegated by the Board of Directors of the Company from time to time;
- Review impact of new legislations impacting financial reporting processes;
- Recommending to the Board, the appointment inclusive of filling of casual vacancy of an auditor, re-appointment and, if required, the replacement or removal of the statutory auditor and the fixation of audit fees;
- Review of Risk Management Framework and specific risk mitigation projects;
- Management discussion and analysis of financial condition and results of operations;
- Statement of significant related party transactions (as defined by this committee), submitted by management;
- Management letters / letters of internal control weaknesses issued by the statutory auditors;
- Internal audit reports relating to internal control weaknesses;
- The appointment, removal and terms of remuneration of the Chief internal auditor shall be subject to review by the Audit & Risk Management Committee,
the recommendation for appointment, remuneration and terms of appointment of auditors of the company; - examination of the financial statements and the auditors’ report - The auditors of a company and the key managerial personnel shall have a right to be heard in the meetings of the Audit & Risk Management Committee when it considers the auditor’s report but shall not have the right to vote;
- where a valuation is required to be made of any assets or net worth or liabilities, it shall be valued by a registered valuer appointed by this committee;
- approval of non-audit services to be rendered by the auditors.
RISK COMMITTEE
COMPOSITION OF RISK COMMITTEE
Mr. Nikhil Khattau - Chairman
Mr. B.S. Nagesh - Member
Mr. Harsh Mariwala – Member
Mr. Rajendra Mariwala – Member
Mr. Rajiv Suri- Global Chief Executive Officer
Mr. Rajiv Nair - Chief Executive Officer, Kaya India
Mr. Arihant Dhariwal - Chief Financial Officer
Ms. Nitika Dalmia – Secretary to the Committee
TERMS OF REFERENCE:
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To formulate a detailed risk management policy which shall include: A framework for identification of internal and external risks specifically faced by the listed entity, in particular including financial, operational, sectoral, sustainability (particularly, ESG related risks), information, cyber security risks or any other risk as may be determined by the Committee. Measures for risk mitigation including systems and processes for internal control of identified risks. Business continuity plan.
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To ensure that appropriate methodology, processes and systems are in place to monitor and evaluate risks associated with the business of the Company;
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To monitor and oversee implementation of the risk management policy, including evaluating the adequacy of risk management systems;
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To periodically review the risk management policy, at least once in two years, including by considering the changing industry dynamics and evolving complexity;
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To keep the board of directors informed about the nature and content of its discussions, recommendations and actions to be taken;
NOMINATION AND REMUNERATION COMMITTEE
COMPOSITION OF NOMINATION AND REMUNERATION COMMITTEE
Mr. B. S. Nagesh - Chairman
Mr. Rajen Mariwala - Member
Ms. Vasuta Agarwal- Member
Mr. Harsh Mariwala - Permanent Invitee to the Committee
Ms. Nitika Dalmia – Secretary to the Committee
TERMS OF REFERENCE:
- Formulating the criteria for determining qualifications, positive attributes and independence of a director and recommending to the Board a policy, relating to the remuneration of the directors, key managerial personnel and other employees;
- Formulating criteria for evaluation of Independent Directors and the Board;
- Devising a policy on Board diversity;
- Identifying persons who are qualified to become directors and who may be appointed in senior management in accordance with the criteria laid down, and recommend to the Board their appointment and removal;
- framing and implementing, on behalf of the Board and on behalf of the shareholders, a credible and transparent policy on remuneration of Executive Directors, including ESPS / ESOP, pension rights and any compensation payment;
- framing the Employees Share Purchase Scheme (ESPS) / Employees Stock Option Scheme (ESOS) for the employees of the Company and of its subsidiary companies; and recommending the same to the Board/shareholders for their approval and implementing the Scheme approved by the shareholders;
- suggesting to Board/shareholders changes in the ESPS/ESOS;
- deciding the terms and conditions of ESPS and ESOS which, inter-alia, include the following:
Quantum of options / shares to be granted under the Scheme per employee and in aggregate;
Vesting Period;
Conditions under which option vested in employees may lapse in case of termination of employment for misconduct;
Exercise period within which the employee should exercise the option and that option would lapse on failure to exercise the option within the exercise period;
Specified time period within which the employee shall exercise the vested options in the event of termination or resignation of an employee;
Right of an employee to exercise all the options vested in him at one time or at various points of time within the exercise period;
Procedure for making a fair and reasonable adjustment to the number of options and to the exercise price in case of rights issues, bonus issues and other corporate actions;
Grant, vest and exercise of option in case of employees who are on long leave;
Procedure for cashless exercise of options;
Forfeiture/cancellation of options granted;
All other issues incidental to the implementation of ESPS / ESOS. - Allotment of shares upon exercise of vested options;
- any other matter(s) as may be recommended by the Board of Directors.
STAKEHOLDERS RELATIONSHIP COMMITTEE
COMPOSITION OF STAKEHOLDERS RELATIONSHIP COMMITTEE
Mr. Nikhil Khattau - Chairman
Mr. B. S. Nagesh - Member
Mr. Harsh Maiwala – Member
Ms. Nitika Dalmia – Secretary to the Committee
TERMS OF REFERENCE:
- transfer/ transmission of shares;
- split-up/ sub-division and consolidation of shares;
- dematerialization/ rematerialization of shares;
- issue of new and duplicate share certificates;
- to open/ close bank account(s) of the Company for depositing share/ debenture applications, allotment and call monies,
- authorize operation of such account(s) and issue instructions to the Bank from time to time in this regard;
- to specifically look into queries and complaints received from the shareholders/ investors of the Company;
- to oversee the performance of the Registrar and Transfer Agent of the Company;
- to recommend measures for overall improvement in the quality of services to the investors;
- any allied matter(s) out of, and incidental to, these functions and not herein above specifically provided for;
- any other matter(s) as may be recommended by the Board of Directors.
INVESTMENT, BORROWING AND ADMINISTRATIVE COMMITTEE
COMPOSITION OF INVESTMENT, BORROWING AND ADMINISTRATIVE COMMITTEE
Mr. Harsh Mariwala – ChairmanMr. Rajiv Nair – Member
Mr. Rajiv Nair – Member
Mr. Arihant Dhariwal – Member
Ms. Nitika Dalmia – Secretary to the Committee
TERMS OF REFERENCE:
- to make loan(s) to any other body corporate(s) being subsidiaries of the Company and / or associate companies for meeting the organic and inorganic needs including acquisitions funding, working capital requirements or expansion plans;
- to give any guarantee or provide security, in connection with a loan(s) made by any other person to, or to any other person, by anybody corporate;
- to make investment(s) from time to time, by way of subscription, purchase or otherwise, in the securities of any other body corporate, in Fixed Deposits, Commercial Papers, Bonds or any financial instruments/products issued by Financial Institutions, Foreign Institutional Investors, Bodies corporate, Banks or any other financial entity;
- to borrow moneys otherwise than on debentures;
- the IBA be and is hereby further authorized for following in respect of such aforementioned investments, loans and guarantees, etc.:
to utilize the idle funds of the Company including to decide providing of temporary financial accommodation with in the group or associate companies or outside companies;
to decide and act as regards any terms and conditions including but not limited to the following:
amount to be invested;
number of tranche(s) and mode of investment;
currency of investment- Indian Rupees or such currency as may be suitable;
investee/Borrower entity(ies);
amount of loan to be given;
amount of guarantee or security to be given/provided;
type/nature of loan/ guarantee/security;
other terms and conditions concerning the loan/ guarantee/security as may be relevant;
documentation as may be required to reflect the terms and conditions concerning the loan/ guarantee/security as may be relevant.
to settle any questions, difficulties or doubts that may arise in this regard;
to open current / overdraft/ cash credit / fixed deposit or other account(s) with any bank and authorize the officials to operate the same and also to vary the authorization
to operate accounts of the Company with its bankers;
to affix the Common Seal of the Company on any documents required to implement any decisions of the Committee ;
to do such acts, deed or things as may be deemed necessary for the purpose and in the interest of the Company to give effect to the foregoing;
to further delegate all or any of the above powers to any of the officers or personnel of the Company subject to the limits mentioned in clause 1 hereinabove.
CORPORATE SOCIAL RESPONSIBILITY COMMITTEE
COMPOSITION OF CORPORATE SOCIAL RESPONSIBILITY COMMITTEE
Mr. Harsh Mariwala – Chairman
Mr. B. S. Nagesh – Member
Mr. Rajendra Mariwala – Member
Ms. Nitika Dalmia – Secretary to the Committee
TERMS OF REFERENCE:
- The terms of reference of the Corporate Social Responsibility Committee of the Board of Directors shall be as prescribed under the applicable laws and inclusive of the following:
a. formulation of a Corporate Social Responsibility Policy, recommendation of the Policy to the Board of Directors of the Company and periodical review of the Policy;
b. recommendation of the amount to be incurred as CSR spend on the activities specified in Schedule VII of the Act;
c. such other acts, deeds, things as may considered necessary by the CSR committee to give effect to the foregoing;
Kaya
OUR PRESENCE
OVERVIEW
Incorporated on March 27th, 2003, Kaya Ltd houses a range of Kaya Clinics in India and the Middle East. Kaya has 2 business formats - Kaya Clinic, and Kaya E-commerce Site. Understanding and capturing the emerging need of looking good naturally, the first Kaya Clinic was opened in December 2002 with a vision to deliver flawless skin to both men and women. Today, Kaya Skin Clinic offers a range of world-class customized skin care and hair care solutions that visibly improve the way your skin and hair looks, acts and feels in a serene, premium ambience of our clinics. Our services are designed and supervised by a team of expert dermatologists and carried out by certified beauty therapists who go through extensive training programs.
Our products are custom-developed by Kaya's experienced dermatologists with a wide range of highly efficacious formulations. Our products from the 10 distinct skincare ranges and our hair care range are thoroughly researched and formulated to deliver the best results. Our products are manufactured and customized to suit different skin and hair types. The synergistic combination of our products and services provides complete skin care and hair care solutions to meet consumers' ever-growing beauty aspirations.
Through this long journey of specialized skin care expertise, Kaya has been at the forefront of bringing the latest skin care and hair care technologies from across the world to deliver highly effective & natural solutions to our consumers. Technologies used in designing services and products are state-of-the-art; advanced skin care and hair care technologies which meet the highest international quality standards & safety norms.
Kaya offers solutions in the specialized categories of Anti-Ageing, Pigmentation, Acne, Acne Scar, Laser Hair Reduction, Hair Transplant along with regular beauty enhancement services. The wide spectrum of over 60+ products, ranges from daily hair care and skin care to specific skin concerns for both men and women.
MILESTONES ACHIEVED SO FAR
Prototype of Kaya Skin Clinic was launched at the corporate office of Marico for employees, friends and families to gauge their response The first 6 Kaya Skin Clinics launched in Mumbai and New Delhi
First footprint of Kaya Skin Clinic in Middle East. Launched the first clinic in Dubai
Awards for excellence in Franchising and Business Development organized by Franchise Awards, presented Certificate of Excellence in recognition of Customer Service to Kaya Ltd.
Awarded the 'Most Admired Retailer for Health and Beauty' at the Images Retail Awards '09 - Kaya Ltd. Features among the top 10 Health and Happiness Brands in "The Complete Wellbeing Health and Happiness Brand Survey 2009", conducted by global research company Synovate
Kaya Skin Clinic introduced for the first time in India- "Aqua Radiance", a brand new state-of-the-art, yet completely natural, JET technology which uses nature's basic elements for skin care, i.e. air & water. Kaya Ltd. receives Master Brand Status by CMO Council, CMO Award for Brand Excellence, Elle Beauty Award for products
Kaya Skin Clinic, Middle East receives 'Super Brand Status' in the UAE four times consecutively from 2011 to 2014 and in 2012 in Oman.
Aqua Radiance, one of the services based on Jet Technology, receives 'Product of the year' Award
Kaya Ltd. launched the first Kaya Skin Bar – a new product-forward retail concept in Bangalore in January, 2013. CMO Asia awards for 'Best Loyalty Program' of the year for Kaya Smiles™, 'Innovative Retail Concept for the Year' for Kaya Skin Bar and 'Woman Leadership Award for Excellence in Human Resources' to Ruhie Pande – Head HR, Kaya Ltd. Elle Beauty Awards 2013 awarded Kaya's Brightening and firming eye serum in the
Won the "Customer Loyalty program Award – Kaya Smiles" in 2014 from CMO Asia. Won the "Innovative retail concept of the year – 2014 " for Kaya Skin Bar by CMO Asia. Won the Women Leadership for "Excellence in HR" by CMO Asia in 2014.
Awarded the "Aesthetics Chain of the Year - 2015" by Indian Salon & Wellness Awards.
Awarded ‘Wellness Service Brand of the Year’ by India Health & Wellness Summit
Won ‘Retail Excellence Award – Customer Loyalty
Secured ‘50 most influential HR personalities’ by Asia Pacific HRM Congress
Banked ‘Best Skincare Provider’ by CIMS and UBM
Won ‘ Asia Pacific HRM Congress: 50 most influential HR personalities’
Kaya has been voted as Top 10 Great Places To Work in the Retail Sector” by the Retailers Association of India.
Kaya has won the “Most Trusted Brand - Cosmetic Dermatology (India)” Award at the World Brand Summit Ceremony.
KAYA CLINIC, INDIA
Spread across 20+ cities with 70+ clinics in India, Kaya Clinic, India has over 8,00,000 satisfied customers. Kaya Clinic, India has the largest pool of dermatologists in the country with 95+ dermatologists. Right from personalized skin care and hair care consultation to designing customized solutions, our clinics have dermatologists to guide our consumers through their journey of skin health at Kaya.
KAYA CLINIC, MIDDLE EAST
2003 is when Kaya Clinic, an international chain of skincare and hair care clinics that administer unique and personalized skin care and hair care solutions, opened its doors in the Middle East with a single clinic in the bustling heart of Dubai. Through years of intensive experience with customers in the region, the Company has gained a wealth of experience and has invested in building the region’s largest pool of dermatologists – 35 and counting - to deliver an exceptional brand of bespoke skin care and hair care across 17 locations in the UAE and 23 in the region. Kaya’s collective intelligence is at the heart of every service and product formulation. Every customer receives personalized skin care and hair care program that begins with a consultation and skin analysis with a dermatologist.
For more information, visit www.kayaskinclinic.com
ECOMMERCE
In an endeavor to provide an Omni-channel experience, Kaya has been giving a big thrust to its eCommerce business. The e-commerce platform makes it easier for the Kaya expertise available to a wider set of audiences. The dedicated platform provides an additional channel along with company-operated clinics and skin bar to retail out over 60+ SKUs of Kaya's advanced range of products from 10+ distinct skincare and haircare ranges.
Kaya's E-Commerce website: kaya.in
Our products are also available at other online portals like;
Kaya
LIFE AT KAYA
OVERVIEW
At Kaya, we have a youthful & vibrant work atmosphere, which reflects strongly in the products and services we offer. The Kaya brand philosophy doesn't just extend to our end consumers, we positively influence the lives of our members too! The philosophy of Customer First applies not just to our customers, but also to our internal teams. We foster an environment where you are the owner of your role & the culture of openness enhances this spirit to help you accomplish the benchmarks you set for yourself.
Backed by well-constructed systems, we have a strong IT infrastructure in place that blends in seamlessly with frontline processes & enables us to give our best every day!
At Kaya, we do not recruit to accomplish short-term requirements; instead, we invest in future leaders. True to this fact, we are proud to say that 40% of our leadership roles are filled with in-grown members. A rigorous assessment program enables our members to display their potential to take on higher-order roles.
Kaya's people practices are one of the best in class – armed with world-class training programs, we guide our members on the path to greatness. This applies not just to our new members but also to our existing team members – where we do regular soft skills training and leadership training. We reward our members not just for their performance but also for their potential. As far as the Kaya experience goes, we employ a truly unique practice.
LIFE AT KAYA
At Kaya, we truly believe that satisfied employees lead to happy customers. We take great measures to ensure that our frontline members have access to a great working environment in terms of infrastructure & hygiene. The spread of centers' across cities ensures that we are able to allot a clinic close to their place of residence, wherever possible.
A staggering work shift means members have the flexibility to choose their own work timings, adjusting their schedules with those of their colleagues, such that both the member's and the customers' needs are met.
It's not always working, but also fun – festivals, events & achievements are celebrated with as much gusto at the clinics as at our corporate centers'.
If you are a Kayazen currently or have been in the past and would like to keep in touch with us, join us on our Alumni page on Facebook – KAMPUS (Kaya Alumni Members with a Purpose of Uniting & Synergising)
RECRUITMENT PROCESS
At Kaya, the focus is on hiring the best talent and the ideal culture fit.
The steps towards accomplishing this are:
SCREENING OF PROFILE
We receive profiles from various sources. This can come either through a reference, or a consultant or you can directly apply to us at careers@kayaclinic.com. There is a screening process to filter out the relevant profiles. The Kaya recruiter shall get in touch with you for relevant openings.
INTERVIEWS
These happen following the screening - one or two interviews with HR and then with the Line Manager. Customized psychometric profiles and/or technical tests help us assess the right talent.
SELECTIONS
In the last stage, we take feedback about you from two individuals who have known you in a professional context. Medical check-ups and remuneration finalization are done after this stage. We also conduct a professional background check through an external agency, once you have accepted the offer.
VACANCIES AT KAYA
1
Beauty Therapist
Mumbai/Delhi/Chennai/Bangalore/ Pune/Kolkata
ROLE
Perform advanced skin care services
Deliver exceptional levels of customer service
REQUIREMENTS
Good communication skills in English & local language
HSC passed
Freshers welcome
2
Clinic Manager
Across India
ROLE
Manage Sales, Customer Service, Business Development & team of people at the clinic
REQUIREMENTS
Graduate/ MBA with 4+ years experience in Sales & Customer Service
3
Dermatologist
Across India
ROLE
Provide skin consultation to customers & recommend service packages accordingly Perform advances skin care services
REQUIREMENTS
MBBS with a post graduate qualification in Dermatology (MD, DNB, DVD, DDV) from MCI recognised colleges Freshers welcome
Kaya
KAYA INVESTOR RELATIONS
Kaya