Privacy Policy

Welcome to the Privacy Policy for Kaya Limited (hereinafter referred to as “Kaya” or “We” or “Us” or “Our” or any of its subsidiaries or Affiliates or events to conduct its business). This Privacy Policy describes how we collect personal information, the purpose of such collection and the security safeguards we implement to protect such personal information or sensitive personal information through www.kaya.in or while rendering the services at our clinics. This Privacy Policy applies to all current and former users accessing or using our platform, or otherwise engaging with us through email or other means (collectively, “You”, “Your”, “Customer” or “Client”).

We respect your privacy and value our relationship; therefore, we handle your personal information and sensitive personal information responsibly. By using the platform and consenting to personal data collection, you confirm that you have read and agree to be bound by this Privacy Policy.

Applicability

This Privacy Notice applies to personal data collected by Kaya and/or any other party as duly authorized by us in connection with the services and products we offer either directly or indirectly through a third party acting on our behalf. We collect personal data in compliance with the Digital Personal Data Protection Act (DPDPA), 2023 and other applicable laws for the time being in force.

Personal Data That We Collect

We may collect personal data elements across different processes for the purposes set out in this Privacy Notice, including but not limited to:

Personal identifiable information: Name, email address, postal address and phone number.
Demographic information and interests: Date of birth, location (postal code), favorite products, interests, professional details, hobbies and other lifestyle information.
Login information: Username and password created to access your account.
Service history: Order history and purchase patterns.
Platform usage information: IP address, device ID, location data, browser type and version, time zone settings, plug-ins and operating system.
Product usage experience: Feedback, grievances or complaints raised by you.

Sensitive personal information may include:

Age, gender, weight, height, contact details
Medical history
Physical activity and diet history
Alcohol consumption or smoking habits
Images
Financial information such as bank account details

We may use, collect and disclose information that is freely available in the public domain without your consent.

Collecting and Processing Personal Data for Identified Purposes

Collection of Personal Data

Online platform: When you sign up for newsletters, surveys, register an account, create a profile or make a purchase.

Other channels:

Contacting customer care or making enquiries
Participation in events, campaigns or promotions

From other sources:

Publicly available databases
Data companies
Joint marketing partners
Third-party agencies
Social media accounts (based on permissions provided by you)

Automatically: We use cookies, pixels, web beacons and similar technologies to collect session information, page interaction data and device identification for analytics, fraud prevention and diagnostics.

Processing Personal Data of Children

We do not intend to collect personal data from children below 18 years of age. If such data is identified, it will be deleted as soon as practical. Age verification may be used to enforce parental or guardian consent.

Use of Personal Data

Order Processing and Fulfilment

Processing and shipping orders
Order status communication
Processing returns

Order and Service Support

Responding to queries and complaints
Product and service personalization
Service fulfilment

Events, Campaigns and Marketing

Promotions, contests and sweepstakes
Newsletter subscriptions and marketing communication
Product recommendations and analytics

Research and Internal Purposes

Product research and feedback
Internal training and quality assurance

Personal Data Sharing and Disclosure

Third Parties

We may share your personal data with service providers such as payment processors, hosting providers, marketing platforms and analytics partners. Such parties are contractually obligated to safeguard your personal data.

Business Transfers

In the event of mergers, acquisitions or asset transfers, personal data may be transferred subject to this Privacy Notice.

Collaboration with Marico Limited

Kaya Limited has entered into a trademark licensing arrangement with Marico Limited. Under this arrangement, personal data may be disclosed for identified purposes related to Kaya Products.

Legal and Regulatory Disclosure

We may disclose personal data to comply with legal and regulatory requirements.

Security Safeguards

We use appropriate technical and organizational measures to protect personal data against misuse, loss, unauthorized access or disclosure.

Links to Third-Party Websites

Our website may contain links to third-party websites or applications. We are not responsible for their privacy practices.

Retention of Personal Data

Personal data is retained only for as long as necessary for business, legal, audit or regulatory purposes.

Your Privacy Rights

Right to access
Right to correction and update
Right to erasure
Right to grievance redressal
Right to nominate
Right to withdraw consent

Grievance Officer

Name: Mr. Anant Murti Sharma
Address: Kaya Limited, 23/C, Mahal Industrial Estate, Mahakali Caves Road, Near Paper Box Lane, Andheri (East), Mumbai – 400093
Email: anants@kayaclinic.com
Phone: +91-9819084855
Timings: 9:30 AM to 5:30 PM, Monday to Friday (excluding holidays)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

Last updated: 3rd February 2026

Privacy Policy

Kaya Limited recognizes its obligation to adhere to the highest standards of integrity for its online visitors. We have
developed certain privacy practices in order to maintain these standards and also to comply with the Children's Online
Privacy Practices Act.

Answers for all your queries

Type of information Kaya Limited Collects

Kaya Limited generally collects personally identifying information with your specific knowledge and consent. Optional information such as your age or gender may also be requested.

How Kaya Limited uses information provided by you

Kaya Limited uses this information to provide you with the service you have requested. We may also use the information to communicate with you about new features, products or services, or to improve the services that we offer by tailoring them to your needs.

Kaya Limited does not sell its users' e-mail addresses. However, unless otherwise specified, we may share e-mail addresses and sell or share all other information with our affiliates and with carefully selected companies who we think can offer you services and products of interest to you. If you do not wish to have your information shared, please contact us. If you do not wish to receive communications from us, simply follow the unsubscribe instructions contained within the e-mail. If you've registered on any part of kaya.in, you may also change or update your member preferences or information within any section of the site where you have signed up, registered or created any type of account.

We also allow access to our database by third parties that provide us with services, such as technical maintenance or forums and job search software, but only for the purpose of and to the extent necessary to provide those services. We may also provide your information to our advertisers, so that they can serve ads to you that meet your needs or match your interests. While Kaya Limited will seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, Kaya Limited does not bear any responsibility for any actions or policies of third parties. There may also be occasion when we are legally required to provide access to our database in order to cooperate with police investigations or other legal proceedings. In those instances, the information is provided only for that purpose.

Once you register at the Website and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the Kaya to communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or login details, and for marketing and promotional purposes.

“By using this website, you agree that the terms set out in this Privacy Policy are reasonable. You fully and completely understand the contents herein and agree to the same. You are acting on your free will and consent to the contents herein.”

Cookies

You may have read about "cookies," nuggets of information that are placed by a Website in a storage place on your own computer. We use cookies to control the display of ads, to track usage patterns on the site, to deliver editorial content, and to record registration and personalization information.

For example, if you register on any part of http://www.kaya.in, you can opt to save your user name and password on your computer. We can provide this convenience by placing a cookie on your computer.

Our cookies may contain personally identifiable information and such cookies may be shared with our affiliated companies.

Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers.

If you don't want cookies, your Web browser likely includes an option that allows you to not accept them. However, if you set your browser to refuse cookies, some portions of http://www.kaya.in, may not function properly.

While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends and seeking compatible advertisers and partners.

IP Address

Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our website.

External Links

We might provide links to external websites whose content we believe might be of interest to our visitors. While these websites have been initially reviewed by our staff for appropriateness for our audience, we do not control the privacy practices of these external sites and we do not conduct ongoing reviews of their privacy practices. These external sites might collect personally identifiable information from visitors. Before using these websites, we recommend that you review their user and privacy policies. Children should always check with their parents or teachers before clicking onto any new sites.

Changes to this Privacy Statement

On occasion, it may be necessary for us to change the terms of the Online Privacy Policy kaya.in. To ensure that you are aware of current privacy practices, we recommend that you check this site periodically. We will not materially change how we handle previously collected information without providing notice and choice as to how we use that information.

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Offer Conditions

Laser Hair Reduction Trial offer can be availed only once by a
customer
Laser Hair Reduction Trial offer cannot be clubbed with any other scheme, offer or promotion
Please call to set-up an prior appointment for your Laser Hair
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Laser Hair Reduction Trial offer of Rs. 85 is only for 1 session of
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Trial offer can be availed only by a customer who has never taken Laser Hair Reduction service
Offer valid till 31st August 2016
Kaya Ltd. hereby reserves the right to withdraw and / or alter any of the terms and conditions anytime without prior notice, at its sole discretion
All disputes are subject to exclusive jurisdiction of Mumbai courts only.

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