Kaya Limited was incorporated on March 27, 2003. Kaya Limited is a pioneer in specialized skin care and delivers customized skin care services and products through a combination of qualified dermatologists and US-FDA approved cosmetic dermatological procedures across its chain of skin clinics in India & in Middle East through its step down subsidiary, Kaya Middle East FZE ("KME"). Over the past 13 years Kaya has increased its reach to more than 100 skin clinics and over 100 Kaya Skin Bars (including Shop in Shop and Stores) across 27 cities in India and has more than 21 skin clinics in Middle East.
Up to March 31, 2014, Kaya Limited was a wholly owned subsidiary of Marico Kaya Enterprises Limited ("MaKE"). As a part of an effort in consolidating and reorganizing the Kaya business, unlocking value for the shareholders of MaKE, reduction of administrative and operational costs and elimination of a mutli-layered structure, it was proposed to merge MaKE with Kaya. Pursuant to the amalgamation, from April 1, 2014 the Kaya Business will be conducted by Kaya Limited. The Kaya Business principally comprises the provision of skin care services and solutions under the brand name of Kaya Skin Clinic in India and abroad.
Today, Kaya delivers specialized skin care solutions in India and overseas markets through its range of services and clinics at numerous locations. Kaya has expanded to more than 100 clinics, spread across 27 cities in India and more than 21 clinics in the Middle East. In May 2010, Kaya Limited acquired the aesthetics business from Singapore based Derma Rx Asia Pacific Pte. Ltd (Derma Rx) and exited the business in 2013 after gaining significant knowledge and technical expertise in various skin care categories.
All the services & products offered at Kaya are designed and supervised by a team of over 220 dermatologists and carried out by certified beauty therapists who undergo extensive training programs. The technologies and equipments used in delivering solutions are state-of-the-art, advanced skincare technologies which adhere to the highest international quality & safety standards. Today, Kaya is at the forefront of offering cutting-edge, world class services & products in the areas of Anti-Aging, Pigmentation, Acne/Acne Scar reduction, Laser Permanent Hair Reduction, etc. along with regular beauty enhancement services. Kaya also has a range of more than 60 skincare products ranging from daily skin care to specific skin concerns.
Chairman and Managing Director
Harsh Mariwala set up Kaya as a part of Marico 10 years ago when he identified an emerging need in the form of an aspiration to look good and feel good. The first Kaya Skin Clinic was launched with a single-minded focus on delivering flawless skin solutions customized to Indian skin, through the use of the latest technologies.
Kaya, more than a decade old now, has more than 100 clinics spread across 27 cities in India and more than 21 highly successful clinics in the Middle East. Kaya has also launched smaller outlets called Kaya Skin Bars in India which offers the entire range of Kaya's advansed a product for skin care and hair care.
Kaya achieved a turnover of Rs. 336 crore during 2012-13, a three-fold increase over the past five years, a CAGR of 27% in revenue over the last 5 years. The Kaya business was recently demerged from Marico into a separate company called Marico Kaya Enterprises Limited (MaKE) . MaKE is due to be listed on Stock Exchanges during Q4 of FY 2013-14.
Kaya has received several Awards & Recognitions under Harsh Mariwala's stewardship. These include the 'Most Admired Retailer for Health and Beauty' at the Images Retail Awards '09, Superbrands Status in the Middle East, 'The Best HR Strategy in line with Business' Award by World HRD Congress, Master Brand Status by CMO Council, 'The Product of the year Award (Aqua Radiance), Consumer Survey of Product Innovation (2012) and Asia's Best Employer Brand Awards for Excellence in Training.
Harsh Mariwala is the Chairman of Marico Limited( Marico). He has, over the past three decades transformed a traditional commodity driven business into Marico, a leading Consumer Products & Services Company, in the Beauty and Wellness space. Marico markets leading brands such as Parachute, Parachute Advansed, Saffola, Mediker, Revive, Setwet, Livon among others. From a turnover of Rs.50 Lakhs in 1971, Marico's Products and Services in Hair Care, Skin Care and Healthy Foods generated a turnover of about Rs. 4550 crores during 2012-13. Today one out of every three Indians is a Marico consumer. Marico has also established strong consumer franchises in its overseas markets in Asia and Africa, increasing its overseas revenue 10 fold to about INR 1000 crore over the past 7 years. Marico has , under Harsh Mariwala's leadership, achieved significant recognition – over 100 awards over the past few years. Some of them are: The NDTV Profit 'Best Business Leadership' Award in the FMCG (Personal Hygiene) category, in 2007 and 2009, being rated as one of India's Most Innovative companies by Business Today - Monitor Group Innovation Study (2008). Harsh Mariwala was conferred with the Ernst & Young 'Entrepreneur of the Year' Award (2009) in the Manufacturing category, 'Talent Management Award' at the CNBC India Business Leader Award (2009), the 'Teacher's Achievement Award in Business' (2006) and the 'CEO with HR Orientation' - Global Excellence HR Award (2007) by the Asia Pacific HRM Congress. (Annexure1).
Harsh Mariwala recently launched, as an expression of his Personal Social Responsibility, a movement called ASCENT – that stands for "Accelerating the Scaling up of Enterprises to identify growth-stage entrepreneurs with potential and enable them in their scaling-up journey. In the first year of operations in Mumbai & Pune, ASCENT has garnered a membership of 250+ entrepreneurs. It plans to expand to Delhi soon to reach a membership of 500 entrepreneurs. Mr. Mariwala was the President of Federation of Indian Chambers of Commerce and Industry (FICCI) in 2011. He has also held several positions as FMCG Committee Chairman of FICCI and CII. Mr. Mariwala is a part of Young President Organization (YPO) and World Presidents Organization (WPO) and has held the position of YPO Education, Membership and Chapter Chair.
Chief Executive Officer, Kaya Limited
Rajiv Nair is the Chief Executive Officer at Kaya Limited. With over 20 years of retail experience spanning across multiple formats including departmental stores, specialty retail & hypermarket format and catalogue retailing. His areas of experience include buying & merchandising, retail operations, private label/ brand development and overall P&L responsibilities.
Prior to this, Rajiv was the Chief Executive Officer at Celio Future Fashion Private Limited where his key role was to develop and grow Celio in India.
Rajiv has also worked in various capacities with Shoppers Stop Limited & Hypercity Retail India Limited. Rajiv spearheaded the launch of the Brand mothercare in India . His last role at Shoppers Stop was as the Head of the Womenswear & Kids wear businesses. He was business head for General Merchandise & Apparel at Hypercity retail limited
Rajiv has completed his Post Graduation in Management for Senior Executives at the Indian School of Business and his MMM in Marketing from Narsee Monjee Institute of Management Studies.
Chief Operating Officer, Kaya Limited
Bhairavie Puri is the Chief Operating Officer at Kaya Limited, where she is responsible for designing and implementing of business strategies and clinic profitability for all Kaya clinics in India, while upping the service quotient at Kaya to world class standards. She is also responsible for the nurturing and growth of the resource base whilst improving cost efficiency and productivity.
With over 20 years of professional experience in the retail and service sector, Bhairavie is an expert in business management. She has had hands-on experience in starting and establishing different retail formats across multiple geographies with complete roll-out expertise encompassing setting up, scaling up & transitioning of retail operation and making them commercially viable.
In her previous role, she has worked as Head Sales and Operations Manager at Aldo Accessories, Apparel Group where she was managing the Gulf Cooperation Council (GCC) region and was the Business Manager at Reliance Brands Ltd prior to that. She has been part of the core team for brands like McDonalds Restaurant, Crossroads Mall, Airtel Ltd, Cellucom Retail India, Aircel, Timberland and Superdry during their launch phase in India.
Bhairavie’s core strengths include her extensive knowledge and understanding of retail business management and service delivery along with leadership skills for building and leading teams of senior managers. She also has a complete understanding of consumer behavior, store operations, buying & merchandising, store designing, marketing and visual merchandising.
A post graduate from Kanpur University, Bhairavie holds a Master of Arts (MA) Physiology.
Chief Financial Officer
Dharmendar Jain is the Group's Chief Finance Officer. He's also the EVP & Head Finance and Supply Chain at Kaya Ltd.
With over 22 years of experience in various areas of finance, Dharmendar joined MaKE in April 2013 as the group's CFO. He has worked across industries like Retail, Entertainment & Media and Manufacturing with the last stint at Reliance Digital Retail Ltd as the Chief Finance Officer.
His expertise lies in strategic and tactical financial planning for rapidly growing businesses and start-ups with significant exposure in various other functions of Business Development, Project Management and Supply Chain. Dharmendar has also led finance & Business Development organization for a globally benchmarked retail chains, namely, Shoppers Stop & Hypercity.
He comes with an extensive experience in driving processes and productivity through information insights, technology-led process enhancement and resource utilization. Dharmendar has also successfully managed IPO and various Public/Private Capital raising activities in the past.
Prior to this, Dharmendar was associated with esteemed organizations like Hypercity Retail as Vice President – Finance and Business Development, General Manager – Finance at Shoppers Stop Ltd and other organizations like Man Industries India Ltd. and Essel Group (Esselworl/Zee TV).
Dharmendar's qualifications include M.com, FCMA, MFM, CMA (Aus) and DBF.
VP and Head Marketing
Arvind joined Kaya Ltd India in 2013 and is currently the Vice President and Head - Marketing & Product Retail (Kaya Ltd India). His unique and insightful strategies have played a crucial role through various new product & services innovations and category building initiatives.
He has over 15 years of experience in Marketing and Sales across various geographies and categories such as Retail (Levi Strauss), Consumer goods (Britannia) and Automobiles (TVS Motor Company). His career at TVS Motors included an assignment for the SE Asian market based out of Jakarta.
Having a background in Statistics and Management, Arvind started his career in Consumer & Market insights with TVS Motors. He then moved into Brand Management, honing his skills with a significant new brand launch for the company. Post his sales stints, he was selected to be a member of a start-up team to set up a business in Indonesia, a challenging assignment. He then moved on to Britannia where he headed the Dairy Category Marketing and led the innovation process. This was followed by Levi Strauss where he headed Brand and Retail Marketing, an exciting immersion in Fashion Retail.
Arvind holds a Bachelor's Degree in Statistics and has completed his MBA from Bharathidasan Institute of Management, Trichy.
Dr Sangeeta Velaskar is currently Vice President & Head – Medical Services and R & D, Kaya Limited, the largest dermatologist-backed Cosmetic Dermatology chain in India. She took up this role when she shifted into the corporate world in the year 2009 after a 20-year career in Dermatology, in various positions such as Professor/ Head of Department at B Y L Nair Hospital, Professor at KEM Hospital and Lecturer/ Associate Professor/ Professor at L T M G Hospital in Mumbai.
In her current role as VP & Head- Medical Services and R&D, Kaya Limited, Dr Velaskar handles all medical and dermatological aspects of the business, managing a team of over 150 dermatologists across more than 100 clinics in 27 cities. Her role encompasses various facets such as optimizing management protocols for cosmetic concerns such as pigmentation, acne, anti-aging, hair restoration, hair reduction, etc with a focus on standardization, safety, efficacy and quality of care. She with her team, works closely with operations to review dermatologist-related metrics and ensure business delivery. She has led the Quality/Accreditation journey for Kaya, with two clinics being the first cosmetic dermatology centres in India to be awarded NABH Accreditation in 2010. Thereafter she has been instrumental in scale-up of relevant NABH standards across all Kaya clinics.
Dr Velaskar is also responsible for new service/product innovation and R&D at Kaya. She leads the team developing cutting edge products, services and solutions such as the award winning Aqua Radiance (Elle Beauty Awards – Product of the Year 2011), Kaya Signature Face therapy (Marico Innovation Awards 2012), and Under eye Brightening and firming serum (Elle Beauty Awards 2013). She has also spearheaded the comprehensive solutions-based programs for management of Acne, pigmentation and hair restoration, the successful launch of advanced technology for Pigmentation and Antiaging and 5 new product ranges (anti-aging, fairness, hydration, antioxidant benefits) for the new format Kaya Skin Bar launched in January 2013.
Dr Velaskar completed her undergraduate (MBBS) and postgraduate (MD, DVD) training at L T M G Hospital, Mumbai (University of Mumbai) between 1980-1989, and has also completed a two year postgraduate qualification in Human Resources Management (Symbiosis, SCDL 2009). She has over 100 scientific publications and editorial assignments in Indian and international journals and textbooks. She has been invited as Faculty and Guest Speaker at both National and International scientific meetings.
Dr Velaskar's passion lies in innovation, clinical research, medical education, scientific communication and mentorship of young dermatologists to build their medical/technical and leadership skills; as also in the delivery of quality healthcare and raising consumer awareness of skin/hair care and wellness. She has recently authored a book titled "How to look like a million bucks" published in 2015.
Vice President & Head - Business Development & Projects
Nevil Kavarana is currently the Vice President & Head – Business Development & Projects for Kaya Ltd India. With over 27 years of experience, Nevil joined Kaya as a part of the start-up team. Right from setting up the prototype to scaling up the business over the past 12 years, he has donned multiple hats in the company.
Nevil started his journey at Kaya in 2002 as the Head of Training and Technology. He successfully established the model of technical training through international suppliers and soft skill training through best in class vendors. Later, as Head of Supply Chain he introduced new products & advanced technologies which have now become the foundation for delivery of skin care solutions at Kaya. Also, as the Head of Projects he established the new retail identity for the brand which is currently being rolled out.
He started his career as a chemist in 1986 and worked with organizations like Rajesh Dyechem Ltd and Godrej Soaps Ltd before joining Marico Industries in May 1992. In about 10 years of his stint with Marico, Nevil led important projects in Quality Development Function.
Nevil completed his Graduation in Chemistry from Swami Vivekananda Education Society (Mumbai University) in 1986. He has done a 4 years research project on Biochemistry at LTMG Hospital, Mumbai 1989 -1993.
Chief Executive Officer, Kaya Middle East FZE
Debashish Neogi is the CEO for KAYA Middle East . With over 20 years of experience, he has worked across various fields of Finance, Commercial, Supply Chain and General Management across different geographies of India ,South East Asia and the MENA region .
His current role encompasses Strategic Planning & Business Development in countries across entire Middle East for Kaya. Under his leadership the KAYA Middle East business ,turnaround from a loss to a sustainable profitable growth model. Prior to this, he was with reputed corporate groups like Polar, Perfetti, Becton & Dickinson and Marico.
Debashish has done Chartered Accountancy, Cost Accountancy and Diploma in Business Finance. He holds B.Com (Hons) degree from St. Xavier's, Kolkata. He has also completed the Asian International Executive Program (AIEP) from INSEAD, Singapore in Mar-April 2008. Debashish is also a six-sigma green belt.
Head Marketing & Business, KSA
Vikas Agarwal is currently the Head of Marketing, Middle East and Business Head, KSA & Oman for Kaya Middle East.
Vikas has over 13 years of experience in Marketing and Sales, where he has led large brands across established FMCG categories of food and personal care (Saffola, Parachute and Nihar) and in the premium skin care services category (kaya skin clinic).
In Kaya Middle East, Vikas is responsible for Marketing for the region including P&L delivery, Communication & Innovations. He also directly heads the countries KSA & Oman.
Vikas completed his MBA in Marketing from Indian Institute of Foreign Trade, Delhi, India. Prior to IIFT, he graduated in B.Com (H) from SRCC, Delhi University, India.
Chairman & Managing Director
Mr. Harsh C. Mariwalaleads Marico Limited (Marico) as its Chairman and leads Kaya as its Chairman and Managing Director.
Mr. Harsh Mariwala's entrepreneurial drive and passion for Innovation, enthused him to establish the Marico Innovation Foundation in 2003. The Foundation acts as a catalyst to fuel innovation in India.
Mr. Harsh Mariwala recently launched ASCENT ("Accelerating the SCaling up of ENTerprises") to identify growth-stage entrepreneurs with potential and enable them in their scaling-up journey.
Harsh C Mariwala is on the Board of the following Companies
Marico Limited Marico Consumer Care Limited Marico Innovation Foundation Halite Personal Care India Private Limited (a Company under Voluntary liquidation) Eternis Fine Chemicals Limited (Formerly known as Hindustan Polyamides and Fibres Limited) L & T Finance Holdings Limited Aster DM Healthcare Limited Federation of Indian Chamber of Commerce and Industry Scientific Precision Private Limited Indian School of Communications Private Limited
Association with Professional Bodies: Mr. Mariwala was the President of Federation of Indian Chambers of Commerce and Industry (FICCI) in 2011.
He has also held several positions as FMCG Committee Chairman of FICCI and CII.
Mr. Mariwala is a part of Young President Organization (YPO) and World Presidents Organization (WPO) and has held the position of YPO Education, Membership and Chapter Chair.
Awards & Recognitions: Under his leadership, Marico has achieved several awards and external recognition – over 100 in number of the last few years.
Mr. Rajendra Mariwala has done his Masters in Chemical Engineering from Cornell University, USA. He is currently the Managing Director of Eternis Fine Chemicals Limited, a leading exporter of specialty chemicals - specifically chemicals for fragrances and personal care products. He brings with him a rich experience of over 16 years in leading a competitive global business in specialty chemicals. He has been on the Board of Directors of Patspin India Limited and Village Laundry Services Inc.
Ms. Ameera Shah is the Managing Director and CEO of Metropolis Healthcare Limited, a highly respected and multinational chain of diagnostic centers.
Ms. Shah has evolved Metropolis from its single pathology laboratory status to a fully integrated multinational chain of 105 diagnostic centers and 700 collection centers across the globe. Metropolis delivers over 15 million tests a year, catering to more than 10,000 Laboratories, Hospitals, Nursing homes and 2,00,000 Consultants. With 33 years of experience in delivering accurate reports, Metropolis has earned the reputation of being India's leading and only multinational chain of diagnostic centres with presence in UAE, Sri Lanka, South Africa, Kenya, Mauritius and Ghana.
She has revolutionized the pathology industry from being a doctor led practice to a professional corporate group in an extremely unregulated, competitive and fragmented market. Under her leadership, Metropolis has been the first to create a sustainable business model for pathology, the first to traverse in to emerging markets & the first to implement global standards of quality in all its processes & systems.
Ms. Shah received a degree in Finance from The University of Texas at Austin and has also completed the prestigious Owner-President Management Program at Harvard Business School.
Ms. Shah is an eminent industry spokesperson and has been featured as a speaker in various National and International forums, industry events and conclaves. She has been a key-speaker at prestigious events organized by IIM- Ahmedabad, Harvard Business School, CII and many such reputed institutions. She has also been elected the Secretary of the IAPL (Indian Association of Pathology Laboratories) and is the Chairperson of the 'FICCI Health services Western Subgroup' that drives policy decisions at the Center.
Nikhil Khattau is an experienced banker, entrepreneur and venture investor who has built and invested in companies in India since 1995. Nikhil also has an additional 10 years of international work experience. Nikhil focuses on the agriculture, financial services, retail, consumer services and media sectors in India. Among the boards he sits on are boards of Matrimony.com Ltd. (India's largest matrimony company), Marico (a publicly-held packaged consumer goods company) and Sohanlal Commodity Management (an agriculture logistics company).
Nikhil was the founding CEO of SUN F&C Asset Management, one of the first private sector mutual fund companies in India. At its peak as the fastest-growing asset manager, the firm had over $350 million under management and over 100,000 investors. Under his leadership, the firm successfully acquired two other mutual funds, and built one of the top-ranked India funds. Nikhil successfully sold the business to the Principal Financial Group, USA in 2004.
Nikhil's prior experience includes working for Ernst & Young's Corporate Finance and Audit practices in New York and London from 1986-1995, where he successfully advised a number of mid-market companies on their acquisition and divestment strategies. He also helped set up the firm's investment banking advisory operation in Russia.
Nikhil received his Bachelor's degree in Commerce from Bombay University and is an associate of the Institute of Chartered Accountants in England and Wales.
Mr. B. S. Nagesh is the Vice Chairman and Non–Executive Director of Shoppers Stop Limited. He holds a degree of Masters in Management Studies from the Benaras Hindu University. He is credited with ushering various formats in modern retailing like Hypercity, M.A.C. and Mothercare, Airport Retailing and Entertainment Centres in India. He is the Chairman of Retailers Association of India. He has been voted by Business India as one of the top 50 Managers in India. He was honored with "The Best Professional of the Year" award at ICICI Bank, Retails Awards in 2005. He has been recognized as 'The Retailer Professional of The Year' by CMAI for four years. He has been the only Indian Retailer to be inducted into the World Retail Hall of Fame at World Retail Congress 2008 at Barcelona and has also been inducted into the Indian Retail Hall of Fame in October 2012 at IRF. He founded TRRAIN, a "not for profit" organisation working towards "empowering people in Retail" in 2011".
Teach at leading business schools that include HAAS in Berkeley, Standford California and other business schools in UAE and Pakistan.
Invited as a motivational speaker at various forums inside and outside Pakistan.
Run a leadership development program for Yum Brands twice a year jointly with Global CEO of KFC.
He holds Board Memberships in:
- Shaukat Khanun Cancer Hospital Pakistan.
- Co-founder and first Chairman of NetSol Technologies. First Pakistani company to go on Nasdaq.
- Dun & Bradstreet International South Asia & Middle East – Dubai, U.A.E.
Incorporated on March 27th, 2003, Kaya Ltd houses a range of Kaya Skin Clinics in India and the Middle East. Kaya has 3 business formats- Kaya Skin Clinic, Kaya Skin Bar and Kaya E-commerce Site. Understanding and capturing the emerging need of looking good naturally, the first Kaya Skin Clinic was opened in December 2002 with a vision to deliver flawless skin to both men and women. Today, Kaya Skin Clinic offers a range of world-class customized skin care and hair care solutions that visibly improve the way your skin looks, acts and feels in a serene, premium ambiance of our clinics. Our services are designed and supervised by an expert team of dermatologists and carried out by certified beauty therapists who go through extensive training programs.
Our products are custom-developed by Kaya's experienced dermatologists with a wide range of highly efficacious formulations. Each of our product from the 14 distinct skin care range is thoroughly researched and formulated to deliver the best results. Our products are manufactured and customized to suit different skin types. Our synergistic combination of products and services provide complete skin care solutions to meet consumers' ever growing beauty aspirations.
Through this long journey of specialized skin care expertise, Kaya has been at the forefront of bringing the latest skin care technologies from across the world to deliver highly efficacious & natural solutions to our consumers. Technologies used in designing services and products are state-of-the-art; advanced skincare technologies which meet the highest international quality standards & safety norms.
Kaya offers solutions in the specialized categories of Anti-Aging, Pigmentation, Acne, Acne Scar, Laser Permanent Hair Reduction along with regular beauty enhancement services. The wide spectrum of over 50 products, ranges from daily hair care and skin care to specific skin concerns for both men and women.
Prototype of Kaya Skin Clinic was launched at the corporate office of Marico for employees, friends and families to gauge their response The first 6 Kaya Skin Clinics launched in Mumbai and New Delhi
First footprint of Kaya Skin Clinic in Middle East. Launched the first clinic in Dubai
Awards for excellence in Franchising and Business Development organized by Franchise Awards, presented Certificate of Excellence in recognition of Customer Service to Kaya Ltd.
Awarded the 'Most Admired Retailer for Health and Beauty' at the Images Retail Awards '09 - Kaya Ltd. Features among the top 10 Health and Happiness Brands in "The Complete Wellbeing Health and Happiness Brand Survey 2009", conducted by global research company Synovate
Kaya Skin Clinic introduced for the first time in India- "Aqua Radiance", a brand new state-of-the-art, yet completely natural, JET technology which uses nature's basic elements for skin care, i.e. air & water. Kaya Ltd. receives Master Brand Status by CMO Council, CMO Award for Brand Excellence, Elle Beauty Award for products
Kaya Skin Clinic, Middle East receives 'Super Brand Status' in the UAE four times consecutively from 2011 to 2014 and in 2012 in Oman.
Aqua Radiance, one of the services based on Jet Technology, receives 'Product of the year' Award
Kaya Ltd. launched the first Kaya Skin Bar – a new product-forward retail concept in Bangalore in January, 2013. CMO Asia awards for 'Best Loyalty Program' of the year for Kaya Smiles™, 'Innovative Retail Concept for the Year' for Kaya Skin Bar and 'Woman Leadership Award for Excellence in Human Resources' to Ruhie Pande – Head HR, Kaya Ltd. Elle Beauty Awards 2013 awarded Kaya's Brightening and firming eye serum in the
Won the "Customer Loyalty program Award – Kaya Smiles" in 2014 from CMO Asia. Won the "Innovative retail concept of the year – 2014 " for Kaya Skin Bar by CMO Asia. Won the Women Leadership for "Excellence in HR" by CMO Asia in 2014.
Awarded the "Aesthetics Chain of the Year - 2015" by Indian Salon & Wellness Awards.
At Kaya, we have a youthful & vibrant work atmosphere, which reflects strongly in the products and services we offer. The Kaya brand philosophy doesn't just extend to our end consumers, we positively influence the lives of our members too! The philosophy of Customer First, applies not just to our customers, but also to our internal teams. We foster an environment where you are the owner of your role & the culture of openness enhances this spirit to help you accomplish the benchmarks you set for yourself.
Backed by well-constructed systems, we have a strong IT infrastructure in place that blends in seamlessly with frontline processes & enables us to give our best everyday!
At Kaya, we do not recruit to accomplish short-term requirements; instead we invest in future leaders. True to this fact, we are proud to say that 40% of our leadership roles are filled with in-grown members. A rigorous assessment program enables our members to display their potential to take on higher order roles.
Kaya's people practices are one of the best in class – armed with world class training programs, we guide our members on the path to greatness. This applies not just to our new members but also to our existing team members – where we do regular soft skills training and leadership trainings. We reward our members not just for the performance but also for their potential. As far as the Kaya experience goes, we employ a truly unique practice.